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BOOKING CONDITIONS |
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The single most important thing that we offer our clients is a high quality service. It is our priority to ensure that you only book the holiday that is right for you, based on your specific personal requirements. Not only will we help you choose the right property, we can also help you get flights, car hire and travel insurance through our trusted partners. If you prefer to source these yourself you are welcome to as it is our policy to always allow you a choice.
You can book with us only accommodation of full holiday package including golf holidays. The prices shown are for accommodation only, although we can arrange flights and, airport transfer to complete your travel arrangements. Please look our holiday extras section for services that we can offer and contact us for package price. If you are looking for something other than what is featured on our web-site, please do not hesitate to talk to one of us as we may be able to help. |
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YOUR COMMITMENT TO US |
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When you or your Travel Agent wish to confirm a holiday booking you must sign a booking form and pay a deposit of £100.00 per person plus insurance if required.
At the time of asking for your holiday booking to be confirmed, you must sign a booking form accepting our Booking Conditions. You are also accepting that the terms of our Booking Conditions form the basis of any contract between Belek Golf Travel Ltd and yourself.
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PAYING FOR YOUR HOLIDAY |
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After your booking is confirmed and a deposit received, an invoice will be sent to you detailing the total cost due. A further invoice will be sent to you approximately 11 weeks before departure, with full payment due not less than 8 weeks before departure. If you do not pay in full 8 weeks before departure we reserve the right to cancel your booking, and cancellation charges will apply. Please note that local taxes have been handled by Belek Golf TravelLtd.
If you make a holiday booking within 8 weeks of your departure date then you must pay the full cost of the holiday at the booking stage.
A Travel Agent holds any money paid by you as our agent until the holiday is confirmed by us. |
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MAKING CHANGES TO YOUR HOLIDAY BOOKING |
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If you want to change any part of your holiday arrangements after the confirmation invoice has been issued, this can be done (up to 61 days prior to your departure) for a charge of £25 per person, subject to availability and any extra costs incurred. If you want to make any changes within 61 days of your departure date, then these will be treated as a cancellation of the original booking and cancellation charges will apply.
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CANCELLING YOUR HOLIDAY |
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CANCELLING YOUR HOLIDAY
If you or anyone on your holiday booking decides to cancel the holiday, we must be notified of the decision in writing. The cancellation will take effect from the day the written confirmation is received.
The following scale of charges will be payable depending on when the notification is received:
Prior to 61 days deposit forfeited
60 - 42
30% of total holiday cost
41 - 28 60% of total holiday cost
27 - 1 90% of total holiday cost
Less than 24 Hours 100% of total holiday cost
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WE STRONGLY RECOMMEND THAT YOU TAKE OUT FULL INSURANCE |
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WE STRONGLY RECOMMEND THAT YOU TAKE OUT FULL INSURANCE
This includes cover, under certain circumstances against loss of deposit or cancellation fees as shown in the policy. Cover is effective from the date of our confirmation invoice and the premium is payable with the deposit at the time of booking. In the event of cancellation, the premium is not refundable.
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TRANSFERRING OF BOOKINGS |
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TRANSFERRING OF BOOKINGS
If you are unable to travel, in certain circumstances, which we consider reasonable, we may allow you to transfer your booking to another party. However the arrangements must remain exactly the same, and will only be allowed if all suppliers, for example airlines and hotels, are prepared to accept the transfer. In cases where a transfer is allowed, an administration charge of £50 per person outside eight weeks of departure, and £100 per person inside eight weeks, will be made plus any charges that may be levied by suppliers.
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IF YOU HAVE A COMPLAINT |
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IF YOU HAVE A COMPLAINT
If you have cause for complaint whilst on holiday, you must bring it to the attention of the Par 4 The Course Ltd Representative and Hotel Management who will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday, but to write a letter of complaint upon return. However, should a problem remain unsolved, a complaint should be made in writing to Par 4 The Course Ltd within 28 days of completion of holiday.
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OUR COMMITMENT TO YOU PROVIDING YOUR HOLIDAY |
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Your contract is with Belek Golf Travel Ltd. We will arrange to provide you with the various services, which form part of the holiday you book with us.
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NO SURCHARGE GUARANTEE |
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When you make your booking, you will be advised of any increase to the prices on our web site or in the brochure, which are known at the time. These prices will not be subject to change providing you pay the full holiday price at the time of booking.
If you wish to take advantage of this guarantee, send a cheque for the total holiday price. Book and pay for your holiday early and enjoy the peace of mind of knowing that there will be no extra charges, irrespective of what happens to the pound or the cost of fuel!
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STANDARD GUARANTEE |
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STANDARD GUARANTEE
The price of your holiday is subject to surcharges on the following items: Government action, currency, aircraft fuel, over-flying charges, airport charges and increases in scheduled airfares. Even in this case, we will absorb on amount equivalent to 2% of the holiday price, which excludes insurance premiums, and any amendment charges. Only amounts in excess of this 2% will be surcharged.
If this means paying more than 10% on the holiday price, you will be entitled to cancel with a full refund except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice or, subject to availability, you may transfer your booking to an alternative holiday without paying the amendment fee. We guarantee no surcharges for any reason within 60 days of the departure date. In return, no refund will be made if the pound increases in value against foreign currency. The balance invoice will incorporate any airfare, currency or other surcharges, which were not known at the date when you booked your holiday.
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IF WE CHANGE YOUR HOLIDAY BEFORE YOUR DEPARTURE |
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We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. However, we plan arrangements a long time in advance of your holiday, and use the services of independent suppliers such as airlines, hotels etc, over whom we have no direct control. Therefore flight times and carriers on the website and in our brochure are given for guidance only. It is therefore the case that, on occasions, changes do have to be made, and we reserve the right to make these.
Most of these changes are minor. However, if we consider them a MAJOR CHANGE we will endeavour to advise you or your Travel Agent before you depart. We consider a MAJOR CHANGE to be one where there has been a significant change of resort, a change of accommodation to that of a lower category and/or price, a change of flight time of more than 12 hours, and a change of departure airport, (except between London airports). In the case of your being advised of a MAJOR CHANGE before you depart we will provide you with 3 options:
Accept the alternative offered, together with compensation that may apply on the scale shown below. (Provided full payment has been received by us).
Purchase another available holiday from us at the brochure price; again compensation on the scale shown below will apply. (Provided full payment has been received by us).
Cancel your holiday, in which case a full refund of all monies paid will be made, though no compensation will be payable.
More than 42 days Nil
29 - 41 days £10
15 - 28 days £20
0 - 14 days £30
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IMPORTANT NOTE |
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We will not pay any compensation for changes, which arise as a result of situations outside our control. For example, technical or maintenance problems with transport, changes imposed by airlines, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, terrorist activity.
We have included information on Airlines used and, as far as possible, the aircraft type. Where this information is not included it is because we do not have it at the time of publication.
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IF WE CHANGE YOUR HOLIDAY ACCOMMODATION WHILST IN RESORT |
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We do not control the day to day management of your accommodation, and it is possible that we may be advised that the reserved accommodation is not available when you arrive at your resort. If this happens, we will endeavour to provide accommodation of at least the same standard in the same area. If only accommodation of a lower standard is available, we will refund the difference of the brochure price between the accommodation booked and that available, and will pay £30 per person for any inconvenience.
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IF WE CANCEL YOUR HOLIDAY |
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We reserve right to cancel your holiday for any reason. However we will not cancel your holiday within 8 weeks of departure unless it is for a reason outside our control (see IMPORTANT NOTE). If we have to cancel your holiday we will offer you either:
An alternative holiday of comparable type, though if the alternative offered is at additional cost, the difference will be payable by you, and any ‘No Surcharge Guarantee’ on the original booking will not apply.
A full refund of all monies paid.
The above offers will not apply where the cancellation by us arises out of non-payment or late payment on any part of the cost of your holiday, or for alterations requested by you within 61 days of departure, when cancellation charges will apply.
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